They take care of everyone else, but can’t take care of their own. Sound familiar?
Many businesses have gotten to the point that they are more focused on generating new business vs. taking care of their current customers needs. One reason for this is that in today’s society people are too busy to complain when they [...]
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Customer Service vs. Customer Satisfaction
Over this past week I’ve given much thought in regards to the lack of customer service and satisfaction people receive these days. You might be thinking to yourself, “You needed a whole week to think about this?” Well, yes. My frustrations were clouding my ability to think objectively. As the [...]
Continue reading about Customer Service or Customer Satisfaction